We understand that you may have questions about our service process, policies and other details, and we want to provide you with all the information you need. We want using our service to be a simple and positive experience and we hope this FAQ page helps to clarify any questions you may have. If you have a question that’s not covered here, feel free to contact us directly and we’ll be happy to assist you.
A: Longarm quilting uses a specialist sewing machine to stitch the layers of a quilt together. The longarm machine has a large throat space and is mounted on a frame. This allows the machine to stitch in vertical and horizontal directions while the fabric stays in one place.
A: There are several advantages of using a longarm quilting service rather than doing your own quilting at home by hand or using your domestic sewing machine. You can choose from a wide variety of quilting designs and expect professional results with even and consistent quilting every time. It also means that you can leave the hassle of dealing with all that bulky fabric to someone else.
A: Almost all quilts are suitable for longarm quilting. However, it’s important to ensure that your quilt top is properly prepared and is free from significant issues such as wavy edges or loose seams.
A: To prepare your quilt for longarm quilting, make sure your quilt top is properly pressed, squared, and free of loose threads or embellishments. If you are supplying them, ensure that you provide an adequate amount of batting and backing fabric (please allow for an extra 4″ on each side of the quilt). It is also important to discuss any special instructions or preferences with your quilter to ensure that the outcome matches your expectations.
A: There are two ways to get your quilt to us:
Drop it in: We are located in Riverhead, Auckland. If you’re local, you can deliver your quilt to us in person and discuss your requirements with us. We are happy to assist you with selecting quilting designs, thread colors, and other options to bring your vision to life.
Mail-in service: If you’re not local, or prefer to use our mail-in service, you can package your quilt securely and send it to us. We recommend using a reliable courier with tracking to ensure safe delivery. When we receive your quilt, we email you to let you know. Once our work is completed we return your quilt to you via tracked courier service, free of charge.
To make life even easier, for a small fee, you can request a self-addressed courier bag from us for you to send us your quilt top. Then all you need to do is package your quilt top and drop it off at a NZ Post location that’s convenient to you.
A: On average, our turnaround time is 2-4 weeks, but please note that it may vary due to workload, mechanical issues etc. We will provide you with an estimated completion date when you submit your quilt, and we will make every effort to complete your quilt in a timely manner.
A: Once your quilt is completed, we will notify you via email to let you know your quilt is on its way back to you, including your courier tracking number.
A: Yes, we offer priority service providing a guaranteed 1-week (or sooner) turnaround for an additional fee. This turnaround is from the time we receive your quilt until it ships out. If you need your quilt to be completed within a shorter timeframe, please contact us directly to discuss your needs.
A: If your quilt has issues, such as “waves”, or is not square, we will do our best to accommodate and address these issues during the longarm quilting process. We may need to adjust the quilt top, backing, or batting to ensure a smooth and even quilting result. In some cases, we may contact you to discuss options for addressing the issues and seek your approval before proceeding.
A: The cost of our Longarm quilting service depends on various factors such as the size of your quilt, the complexity of the chosen quilting design, and any additional services you may request. These are outlined on our Pricing page. We also make pricing up your quilt easy via our on-line calculator… simply enter your quilt dimensions and watch your price update as you select the services you want… Try our pricing calculator now!
A: Currently we accept cash or electronic bank transfer. Payment is due prior to return delivery or at pick-up, unless agreed otherwise.
A: Yes, simply use our online Pricing Calculator, give us a call, or arrange a free consultation to discuss your options.
A: Yes, we offer priority service for an additional $50 fee. This jumps your quilt to the front of the queue and guarantees a 1-week turnaround, from the time we receive it to the time we send it on its way back to you.
A: Yes, we periodically offer discounts or promotions via our website. If you are looking at getting multiple quilts done at the same time please contact us as a discounted rate may be available.
A: We take quality seriously. We pay close attention to detail, use high-quality threads and materials, and regularly maintain and service our equipment to ensure precise and consistent results.
A: We strive for customer satisfaction and will work with you to address any concerns. If you are not satisfied with the quilting on your quilt, please contact us as soon as possible.
A: Once the longarm quilting process has started, it may not be possible to make changes to the design. If you have specific requests, please let us know during the consultation or ordering process, and we will do our best to accommodate your preferences.
A: While we strive for high-quality results, due to the nature of longarm quilting, minor imperfections may occur. We do not offer guarantees on the quilt outcome, but we are committed to working with our customers to address any concerns and ensure their satisfaction.
